Refund Policy

Upon completion of a consultation, the charge for the consultation will be captured on your credit card. A consultation is considered complete once a patient has received medical advice and/or a prescription from one of our Medical Providers.

MeMD does not guarantee that a particular medication requested by a patient will be prescribed by the treating medical provider. The medical provider may determine that a requested medication is in violation of MeMD’s Prescription Policy and/or not medically necessary.

Refunds for completed consultations will not be provided solely on the basis of Providers not prescribing a medication.