Refund Policy

In order to request a visit with a MeMD provider, a valid payment method will need to be on file. The visit fee will be collected once the visit has been completed and the provider has made the chart available to the patient. A transaction may be eligible for a refund up to 60 days from the date of the completed visit. After this period, MeMD will not review or issue refunds for captured payments.

MeMD does not guarantee that medication will be prescribed by the treating Medical Provider as they may determine medication is not medically necessary and/or is in violation of MeMD’s Prescription Policy. Refunds for completed visit will not be provided solely on the basis that medication was not prescribed.

MeMD may verify patient eligibility received through an employer affiliation at the time of a visit request prior to issuing a refund.