FAQs

Answers to our most commonly asked service, treatment and prescription related questions – if you don’t see your question below, please call us (855-636-3669) or email helpdesk@memd.me.

Treatment Related

What health conditions can MeMD treat?

• Abrasions
• Allergies
• Bites and stings
• Body aches
• Bronchitis
• Bruises
• Cough
• Dehydration
• Diarrhea
• Fever
• Flu symptoms
• Frostbite
• Hives
• Insomnia
• Itchy eyes
• Lice
• Medication refills
• Mild lacerations
• Nasal congestion
• Nausea
• Pink eye
• Respiratory infections
• Sinus infections
• Sinus symptoms
• Skin infections
• Sore throat
• Sprains and strains
• Travel Medications
• Typical headaches
• Urinary tract infections
• Vomiting
• And More!

My condition cannot be treated through MeMD – can I still discuss it with a provider?

If it is not an emergency condition, yes. Our Providers are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.

I have anxiety, ADD, ADHD, or Depression. Can MeMD help me?

If you are under the care of a health care provider already, we may be able to refill your prescription on a temporary basis (as long as the medication is not controlled or otherwise against our prescription policy). If you’re wondering whether you have anxiety or depression, you may speak to one of our Board Certified Medical Providers about the condition and symptoms, but he/she typically cannot start you on a new regimen of medication for the issue, as such medications usually need to be monitored by your primary care physician.

Can MeMD fill out medical forms?

Most forms require an in-person exam. Common examples include driver’s forms, sports physicals and handicap assessments. If you have a different kind of form, it may be possible for our Providers to help you. Be sure to have as much documentation as possible to share with your Provider. You can upload this information to your chart before you begin the consultation.

Why does MeMD not treat conditions such as erectile dysfunction, hair loss and weight loss?

Unfortunately, our Providers are not able to treat and prescribe medication for such conditions, as these types of ailments require an in-person consultation and continuous monitoring by your primary care physician, due to the side effects of such drugs. If you are interested in receiving medical advice without receiving a prescription, our Board Certified Medical Providers are able to discuss your ailment and provide medical advice as necessary and appropriate.

I have a sinus infection and a weird rash on my arm – can MeMD help me with both of these in one consultation?

Yes! Our Board Certified Medical Providers are capable of treating multiple conditions per consultation. Please be advised that it is at the Provider’s discretion if he/she feels comfortable treating both conditions, or if in-person care is more appropriate.

Can I order lab tests through MeMD?

Unfortunately no, our Providers are unable to order lab tests. Due to the nature of telemedicine, it is difficult to follow up, obtain the results, and interpret these tests, so MeMD Providers are unable to offer this service. Our providers may suggest following up with your in-person provider and obtaining a test, however they are unable to order a test on your behalf.

Prescription Related

Can my MeMD medical provider write me a prescription?

Yes. Our medical providers can write prescriptions when medically necessary and in compliance with MeMD’s prescription policy. Please be informed that MeMD is not a replacement for your primary care physician or annual office check-ups. MeMD is not an online pharmacy.

MeMD Providers do not prescribe elective medications, narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. Providers generally do not prescribe more than a 90-day refill within a 6 month period. MeMD consultations treat the majority of common medical conditions, however a small number of cases require an in-person visit for complete care.

A prescription determined by your MeMD medical provider to be medically necessary and in compliance with MeMD’s Prescription Policy will be electronically sent to a local participating pharmacy for purchase and pick-up. You may access and download a copy of your medical provider’s visit summary for your records within MeMD’s secure portal.

What kind of medications can MeMD providers prescribe?

When medically necessary, MeMD providers can electronically prescribe medications to treat your condition, which you can then pick up from the local pharmacy that you selected from our database of pharmacies. Some common medications our providers can prescribe are:

  • Amoxicillin
  • Augmentin
  • Azithromycin (Z-pack)
  • Bactrim
  • Ciprofloxacin
  • Diflucan
  • Erythromycin
  • Flagyl
  • Flexeril
  • Flonase nasal spray
  • Imitrex
  • Macrobid
  • Phenergan
  • Prednisone
  • Pyridium
  • Tessalon Perles
  • Zofran

MeMD providers will not prescribe or renew a prescription for controlled substances regulated by the U.S. Drug Enforcement Agency, including but not limited to Tramadol, Carisoprodol, Fiorcet, Pseudoephedrine, Armodafinil. Additionally, our providers are prohibited from prescribing certain anticonvulsants such as Gabapentin, anti-anxiety medications, anti-depressants, as well as drugs considered to be “elective,” including medications that treat erectile dysfunction, hair loss, and obesity.

Patients, please be informed that MeMD is not a replacement for an office-based medical physical, nor is it an online pharmacy.

Will my provider be able to refill my prescription?

Our Providers will discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the Provider. MeMD Providers cannot start a regimen of maintenance medication, and require proof of recent prescription for all refills (e.g., photo of your most recent prescription bottle). Providers also generally cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90 day refill within a 6-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).

Can MeMD providers send prescriptions to Canadian, online or mail-order pharmacies?

Unfortunately no, MeMD Providers are only able to electronically send prescriptions to verified pharmacies within the United States. We are unable to send prescriptions to Canadian pharmacies, mail-order pharmacies, or online pharmacies.

I am out of my blood pressure pills, thyroid medications or my diabetes medications. Can MeMD issue a refill?

Blood pressure is better controlled than uncontrolled, so it is possible that we can help you on a temporary basis. Our Providers will discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the Provider. MeMD Providers cannot start a regimen of maintenance medication, and require proof of recent prescription for all refills (e.g., photo of your most recent prescription bottle). Providers also generally cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90 day refill within a 6-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).

Can MeMD prescribe oxygen tanks, wheelchairs or durable medical equipment (e.g. scooters, splints)?

Generally we cannot prescribe these items because they require monitoring, follow-up and an in-person physical assessment.

Are you able to prescribe referral notes for physical or occupational therapy?

Our providers cannot prescribe or write referral notes.

Can I get birth control pills or another maintenance medication prescribed through MeMD?

Generally, this depends on your history and the Provider’s assessment of the risks and benefits to you. If you are currently taking this medication, a MeMD Provider can discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see a provider in person. Our maximum refill policy is 90 days within a 6-month period.

Why does MeMD not prescribe narcotics, testosterone, HCG, controlled substances and certain other drugs (e.g. tramadol, soma, fioricet)?

Controlled substances have the potential for addiction and must be carefully prescribed, as should other medications such as testosterone and HCG, since use of these medications require on-going monitoring by a physician. Due to the nature of telemedicine, we cannot monitor these risks, follow-up on a continual basis, or provide an in-person assessment and thus we cannot prescribe these drugs.

Service Related

What is MeMD?

MeMD is an affordable, convenient way to assist you in addressing routine medical issues. Our unique, secure technology makes healthcare accessible on your terms, whenever you need it.

When should I use MeMD?

You may use MeMD any time you have a non-emergency, low acuity medical issue or condition for which you desire a convenient, cost-effective treatment alternative to visiting an urgent care clinic.

How often are patients sent to in-person care and not treated by a MeMD provider?

Less than 5% of visits are redirected to in-person care for appropriate evaluation.

Why do I need a webcam?

In some states a webcam is required by law. Even where it is not law, please be advised that it is at the Provider’s discretion as to whether a webcam consultation is necessary.

I don’t have a webcam – is there another way the doctor can see my rash?

If your MeMD provider feels comfortable treating your condition via a phone-only visit, you may submit pictures that can be uploaded to your medical chart to be reviewed by one of our providers. If you are unable to do this yourself, one of our Care Coordinators would be happy to assist.

I live in Arizona, but am on vacation in Florida – where should I request my visit?

You should request a consultation in the state where you are physically located at the time of the consultation. Do not request a consultation in your home state, if you are not physically located there at the time of the consultation. The provider who conducts your consultation can electronically submit any prescriptions deemed medically necessary (and in compliance with MeMD’s Prescription Policy) to a participating pharmacy nearest you.”

My 6-year-old daughter is sick – she can just use my account for a visit right?

No, you will need to create a separate profile for any children, dependents, or spouses. This is to ensure that each person has his/her own medical profile and medical history.

Can MeMD be my regular provider?

Unfortunately no. However, we want to support your care between office visits, such as when you are traveling or when you have a limited condition (e.g. such as an infection.)

Does my insurance cover MeMD?

MeMD accepts payment from FSA, HSA, and HRA accounts, as well as personal debit and credit cards.

Who are your medical providers?

Our providers include physicians, nurse practitioners, and physician assistants who are board-certified and credentialed to NCQA standards. They specialize in diagnosing and treating common conditions and are licensed to practice in the state in which you request a consultation. Our providers have incorporated MeMD into their practice because they want to provide a cost-effective alternative to traditional care settings.

How much does MeMD cost?

The cost to use MeMD is $57.95. We have purposely kept this amount lower than most co-pays. If your employer offers MeMD as a benefit, the amount you pay will be much lower. As an employer, you can keep your health costs down and your absenteeism lower by getting your employees and their dependents the care they need, when they need it.

Can I get a copy of my medical records?

Yes! Simply log in to MeMD’s secure website to print or download your medical record. We store medical records as PDF documents, so they are easy to keep or share with your physician.

Can you send my medical record to a designated person, entity, or company?

We are HIPAA compliant and have policies in place to prevent unauthorized disclosure of your protected health information. If you would like us to send or disclose your medical records on your behalf to another person or entity, we require written authorization and signed consent. Additionally, if you would like to prevent specific disclosure of your protected health information to a specified person or entity, please let us know. You may email hipaacompliance@memd.me and the HIPAA Compliance Officer would be more than happy to assist you with any authorizations, restrictions, and privacy questions.

Who is behind this solution?

MeMD was founded by Dr. John Shufeldt, an emergency room physician, who noticed many patients coming in with minor ailments and spending unnecessary time and money in the ER. Inspired by their plight, he created MeMD, a convenient web-based medical service that pairs patients with medical providers who can quickly diagnose issues via webcam or phone (depending on state law) and write prescriptions when medically necessary. Learn more about our team here.

How is my information stored?

All data entered within our application is securely and privately stored. We do not store your credit card information. Your password and other important data are protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol—the same type of security used by banks.

Our servers are housed in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24×7 by trained security guards, and access is limited to authorized personnel only. Additionally, environmental security measures are in place to minimize disruptions to operation. MeMD’s data storage is spread across several geographic regions and availability zones, allowing us to stay operational during most failure situations, including natural disasters and power outages.

How can my business offer MeMD services to employees?

MeMD was founded to address this startling fact: 73% of Americans are unable to meet with their primary care physicians for treatment regarding routine medical conditions. Patients are left to choose among retail clinics, urgent care centers, or emergency rooms. At these locations, patients may spend significant amounts of time in the waiting room and pay excessive fees, all for a relatively benign medical ailment.

MeMD offers employers, unions, health plans, benefits managers and distribution partners a creative solution to this endemic problem. Let us demonstrate the savings your organization can accrue by partnering with MeMD to offer telemedicine services; contact solutions@memd.me.

What are the requirements for using MeMD?

MeMD users must be over 18 years of age or have a parent/guardian present at time of visit. A valid email address is required to login to your account, and valid credit card is required to request a visit, if your visit requires a visit fee.

A high-speed Internet connection is recommended for a higher quality experience, while using video. In order to participate in a video consultation, users must have a working and enabled webcam.

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