Prescription Policy

With MeMD you can consult a medical provider or behavioral health provider (clinician) online and receive personalized treatment, including prescriptions when medically necessary. Please note, MeMD is not an online pharmacy. Prescriptions are submitted electronically and are available for purchase and pick-up at your local pharmacy.

Urgent Care (Medical) Prescription Policy

MeMD medical providers do not prescribe elective medications, certain anticonvulsants, narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance.

Providers generally do not prescribe more than a 90-day refill within a 6-month period. MeMD consultations treat the majority of common medical conditions, however, a small number of cases require an in-person visit for complete care. Patients, please be informed that MeMD is not a replacement for your primary care physician or annual office check-ups.

A Note About Antibiotics
Many ailments we treat are caused by infections, some of which are due to viruses or other pathogens, which do not respond to antibiotics. Antibiotics are only effective against bacterial infections and are not always the answer to infections. The more antibiotics are used when not medically necessary, the more likely bacteria become resistant to such medication, making future treatment of bacterial infections more difficult and expensive. As a result, your MeMD provider may present a treatment plan that includes symptom relief for non-bacterial infections, rather than a prescription for antibiotics.

Behavioral Health Prescription Policy

MeMD clinicians cannot prescribe a medication without conducting an initial psychiatric assessment. MeMD clinicians will not prescribe elective medications, medications that have a narrow therapeutic window, require routine laboratory monitoring, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance.

Please note, refills for prescriptions by a prescribing clinician outside of the MeMD network will not be honored. However, if an initial assessment has been completed by a MeMD prescribing clinician, and the patient is actively following their medication regimen/treatment plan, the patient can request a medication management visit within the window of the original prescribing period. MeMD therapy sessions treat the majority of common behavioral health issues, however, a small number of cases require an in-person visit for complete care.

Have questions about what we can prescribe?

Give us a call toll free: 1-855-636-3669

Please Note
Refunds will not be issued to patients who request visits for mental illnesses or prescription refills that are in violation of the MeMD prescription policy.

MeMD is not an online pharmacy; your prescription will be sent to a local participating pharmacy for purchase and pick-up. You may download a copy of the medical provider’s visit summary for your records.